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We believe it is important that you get a consultation with a doctor as soon as your medical condition requires. Contact us through the Receptionists, but please remember - they can only offer appointments if they are available - and that they are not qualified to make medical decisions. Our appointments are scheduled for 10 minutes each, and we would normally expect you to discuss only a single medical problem.

Book an appointment online
To book an appointment online, pleas euse the link at the bottom of this page.

Making a routine appointment
These can be made up to 5 weeks in advance – please call in to the surgery or phone later on in the day to book. If you are having appointments for a continuing problem, it is best to book your appointments ahead so that you can see the same doctor.

Seeing a Health Professional urgently

We run a telephone triage appointment system for all ‘on the day’ requests for appointments with a Doctor. This is how it works:-

1.If you feel you need to see a doctor urgently then phone or call into the surgery at 8.30am when the surgery opens and ask for an appointment today.

2.The receptionists have been asked to obtain the reason for your same day urgent appointment. They do not require a full breakdown just a very brief overview. The reason for this is important; it is to ensure you get booked in with the most appropriate healthcare professional, as our GP’s and Advanced Practitioners don’t all do the same things. The Receptionists will respect any wish not to discuss the details of your medical condition with them, however an indication of the problem is helpful.

3.The Receptionist will tell you a time when the doctor will phone you back to talk about your problem, and will also ask you to confirm the phone number you wish the doctor to call. IMPORTANT - our number is always WITHHELD, so the contact number you give the Receptionist MUST be able to receive such numbers.

4.The doctor will phone you back as near as possible to the time you’ve been given, to discuss your problem with you on the phone and decide what should be done.

5.You might be given an appointment to come and see the doctor later in the day - or the doctor may decide that is not necessary, and will give appropriate advice instead.

Telephone Consultations
Doctors are available for routine telephone consultations for things that might save you having to make an appointment. If you wish to do this, please ring reception (but not first thing in a morning please) and explain what you need. We aim to get you a routine telephone appointment with a Doctor within a few days.

Home Visits
A doctor can typically see four patients in the Surgery in the time it takes to do one home visit - so we ask patients to come to the Surgery if at all possible. However, if your medical condition means this is not possible then we will arrange a home visit. Please try to contact us before 11.30 am, where possible. The Receptionist will take some basic details to pass to the doctor. The doctor may phone you to discuss your problem before agreeing to visit.

Out of Hours

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

Alternatively you can visit the Nottingham NHS Urgent Care Centre, (Seaton House, London Road, Nottingham NG2 4LA) (next to the BBC) Phone: 0115 883 8500.

If you would like a chaperone to be present during a consultation, please request this at the time of booking your appointment, otherwise there could be a short delay before seeing the doctor whilst one is organised.

Medical students
Occasionally the Doctor you see may be accompanied by a medical student. Please feel free to tell the Doctor if you do not wish them to be present.

Cancelling Surgery Appointments
If you cannot keep an appointment please tell the surgery as soon as you know so that it can be offered to other patients. We lose about 25 appointments each month because of patients not keeping appointments.

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Your Doctors Surgery in Lowdham

Location & Contact

Jubilee Park Medical Partnership
Lowdham Medical Centre
Francklin Road
NG14 7BG
Tel: 0115 9663633

NG14 7BG
Opening Hours

Monday: 08:00 – 18:30
Tuesday: 08:00 – 18:30
Wednesday: 08:00 – 18:30
Thursday: 08:00 – 12.30
Friday: 08:00 – 18:30

Please note that Jubilee Park at Lowdham is closed on a Thursday afternoon, our Carlton branch will be open.