NEWS

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Appointments

We believe it is important that you get a consultation with a doctor as soon as your medical condition requires. Contact us through the Receptionists, but please remember - they can only offer appointments if they are available - and that they are not qualified to make medical decisions. Our appointments are scheduled for 10 minutes each, and we would normally expect you to discuss only a single medical problem.

Book an appointment online
To book an appointment online, pleas euse the link at the bottom of this page.

Making a routine appointment
These can be made up to 5 weeks in advance – please call in to the surgery or phone later on in the day to book. If you are having appointments for a continuing problem, it is best to book your appointments ahead so that you can see the same doctor.

Seeing a Health Professional urgently

We run a telephone triage appointment system for all ‘on the day’ requests for appointments with a Doctor. This is how it works:-

1.If you feel you need to see a doctor urgently then phone or call into the surgery at 8.30am when the surgery opens and ask for an appointment today.

2.The receptionists have been asked to obtain the reason for your same day urgent appointment. They do not require a full breakdown just a very brief overview. The reason for this is important; it is to ensure you get booked in with the most appropriate healthcare professional, as our GP’s and Advanced Practitioners don’t all do the same things. The Receptionists will respect any wish not to discuss the details of your medical condition with them, however an indication of the problem is helpful.

3.The Receptionist will tell you a time when the doctor will phone you back to talk about your problem, and will also ask you to confirm the phone number you wish the doctor to call. IMPORTANT - our number is always WITHHELD, so the contact number you give the Receptionist MUST be able to receive such numbers.

4.The doctor will phone you back as near as possible to the time you’ve been given, to discuss your problem with you on the phone and decide what should be done.

5.You might be given an appointment to come and see the doctor later in the day - or the doctor may decide that is not necessary, and will give appropriate advice instead.

Advance Practitioners
Advanced Practitioners are highly skilled and qualified healthcare professionals who can prescribe independently. Their main areas of expertise are the management of common\minor illnesses and minor injury. They can assess and examine you, make a diagnosis and provide treatment and advice including a prescription if required. They generally work on a Monday, Tuesday and Friday and work closely with your GP and liaise frequently with them about your care.

Advanced Practitioners can see any patients with the following conditions:
Joint injuries and sprains
Acute back pain
Wounds, scalds, burns
Skin rashes, impetigo, skin infections, scabies, threadworms
Shingles, chicken pox etc.
Emergency contraception
Hay fever
Blocked ears
Mouth ulcers
Coughs, colds, raised temperature
Earache
Itchy, discharging eyes, red/sore eyes, discharging eyes
In growing toe nail
Acute chest infection, asthma attack, breathing difficulties, shortness of breath
Dizziness/giddiness
Feeling unwell
Diarrhoea and vomiting
Urinary tract infections, Cystitis

Telephone Consultations
Doctors are available for routine telephone consultations for things that might save you having to make an appointment. If you wish to do this, please ring reception (but not first thing in a morning please) and explain what you need. We aim to get you a routine telephone appointment with a Doctor within a few days.

Home Visits
A doctor can typically see four patients in the Surgery in the time it takes to do one home visit - so we ask patients to come to the Surgery if at all possible. However, if your medical condition means this is not possible then we will arrange a home visit. Please try to contact us before 11.30 am, where possible. The Receptionist will take some basic details to pass to the doctor. The doctor may phone you to discuss your problem before agreeing to visit.

Out of Hours
If you need urgent attention out of Practice hours call NHS 111 which is available 24 hours a day, 7 days a week. When you call NHS 111 you will be assessed, given advice and directed to the local service that can best meet your needs E.G.. An out-of-hours GP service is available for illnesses and injuries that cannot wait until we reopen.

Alternatively you can visit the Nottingham NHS Urgent Care Centre, (Seaton House, London Road, Nottingham NG2 4LA) (next to the BBC) Phone: 0115 883 8500.

Chaperones
If you would like a chaperone to be present during a consultation, please request this at the time of booking your appointment, otherwise there could be a short delay before seeing the doctor whilst one is organised.

Medical students
Occasionally the Doctor you see may be accompanied by a medical student. Please feel free to tell the Doctor if you do not wish them to be present.

Cancelling Surgery Appointments
If you cannot keep an appointment please tell the surgery as soon as you know so that it can be offered to other patients. We lose about 25 appointments each month because of patients not keeping appointments.

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Your Doctors Surgery in Lowdham


Location & Contact

The Jubilee Practice
Lowdham Medical Centre
Francklin Road
Lowdham
Nottinghamshire
NG14 7BG
Tel: 0115 9663633

NG14 7BG
Opening Hours

Monday: 08:30 – 18:30
Tuesday: 08:30 – 18:30
Wednesday: 08:30 – 18:30
Thursday: 08:30 – 12.30
Friday: 08:30 – 18:30
Closed from 13.00 – 14.00 daily.
Please note that there is NO surgery on Thursday afternoons