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Practice News

General Data Protection Regulation (GDPR)

The practice is compliant and follows the regulations of GDPR. Please see the tab 'Data Sharing' to see our Practice Privacy Notice.


We will be closed on Monday 7th May and Monday 28th May 2018, so it’s vital that you order any prescriptions in plenty of time and take a note of the services you can access if you fall ill while we are closed.

If you take regular medicines, make sure you order and collect your repeat prescriptions in good time so you have enough to last over the holiday period. This can make all the difference when it comes to keeping well this bank holiday – especially if you have a long-term health issue and take daily medication.

Not taking your essential medicines can lead to relapses or, in the most serious cases, a visit to hospital.

What to do if you feel unwell over the Bank Holiday

NHS 111

If you need medical advice quickly, call NHS 111. Available 24 hours a day, 7 days a week, when you call NHS 111 you will be assessed, given advice and directed to the local service that can best meet your needs. An out-of-hours GP service is available for illnesses and injuries that cannot wait until we reopen after the bank holiday.


Common ailments such as colds, sore throats and coughs can often be effectively treated at home. Pharmacists have a wealth of knowledge in how to treat these types of illness and a local pharmacy may help. It is also important to make sure your medicine cabinet at home is well stocked and contains sufficient over-the-counter medicines to treat minor ailments.

Walk-in Centre
Nottingham NHS Walk-In Centre
Seaton House, London Road, Nottingham, NG2 4LA
This Walk-in centre is open every day of the year from 7am to 9pm. Just walk in, no appointment is needed. The centre is near the BBC centre on the London Road island.

In an emergency – call 999
If you or someone else has loss of consciousness/severe breathing difficulties/heaving bleeding/ severe chest pains/ possible broken bones/ deep wounds/ stroke/ swallowing something harmful or poisonous/ taken a drug overdose then go to the Emergency Department at the QMC or call 999

Remember the Emergency Department is for emergencies only!

Flu Clinics

We realise it is summer and we should be concentrating on all things summery but we also like to plan ahead and therefore we have our flu clinics up and ready to book!

The first clinic will be on Tuesday 26th September from 2.30 – 6.20. Appointments can be booked in advance but this is also a drop in clinic so please feel free to come along. We will also be raising money for Macmillan Cancer Support and there will be cakes to buy and tea and coffee available.

The second clinic will be Thursday 5th October but this one will be by appointment only. Further clinics will be announced if and when they are needed.


April 2017 edition of our newsletter has been added to the newsletters tab.

Changes to over the counter medications on prescription for minor illnesses

From Wednesday 1 March 2017, we will be limiting prescriptions of over the counter (OTC) medicines for minor ailments.

This decision was made after looking at feedback from clinicians and the findings of a six week patient engagement campaign undertaken by the South Nottinghamshire CCGs (Nottingham North and East, Nottingham West and Rushcliffe).

These plans mean that instead of receiving OTC products (such as paracetamol or ibuprofen) for short-term, self-limiting conditions (see leaflet below) on prescription, patients will be encouraged to self care and buy their own from their local pharmacy.

Rather than visiting their GP, most people can take care of themselves when they have a minor ailment through a combination of self care and OTC medicines, which can be bought in supermarkets and shops as well as in pharmacies.

Please note that:

  • There are no plans to limit OTC medicines for people with long-term conditions
  • GPs will be able to prescribe in circumstances of clinical need
  • If symptoms persist, please book a GP appointment

There are lots of benefits to self care:

Expert advice to support you

Pharmacists can offer expert advice on a wide range of illnesses and you don’t need to make an appointment. Your consultation will be confidential and discreet.

Save yourself time

There’s no need to wait for a GP appointment - a lot of pharmacies are open late and at the weekend.

Save your GP time

Choosing to self care can free up more GP time so they can spend more time with patients with more

complex conditions.

Save the NHS money

In 2015, practices across the South Nottinghamshire area (excluding Nottingham City), spent £1,966,265 on prescribing over the counter medicines. Many of these items are low cost and available from the pharmacist, and some are even available from your local shops and supermarkets. The money spent on those prescriptions, for minor illnesses, could be spent on treating more serious conditions.

Download the leaflet

For more information go to the Nottingham North and East CCG website

Change of Practice Nurses

Unfortunately Fiona Foster, Practice Nurse left the Practice on 10th March 2017.

We have successfully recruited a new Practice Nurse, Lisa Gillard, who will be starting work with us on 11th April 2017.

Dr Kirby is going on Maternity Leave

Dr Kirby is due to go on maternity leave on 13th April 2017. During the time that Dr Kirby is away from the Practice, Dr Emma Sawyer will be helping to cover Dr Kirby's sessions. Dr Sawyer will start work at the Practice on 18th April 2017.

Publication of GP Net Earnings
All GP practices are required to declare the mean earnings (e.g average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in The Jubilee Practice in the last financial year was £41713.67 before tax and National Insurance. This is for 2 part time GP's and 1 locum GP who worked in the practice for more than six months.

New Appointment System

We’ve been successfully trialing a NEW APPOINTMENT SYSTEM for several months and from Monday 5th December 2016 this new improved System will apply to ALL requests for ON THE DAY appointments.

This is how it works:

What is NOT changing:

  • You can still book ON THE DAY with an Advanced Nurse Practitioner (if available) for treatment of minor complaints and illnesses;
  • You can still book an appointment to see a doctor up to 5 weeks ahead;
  • You still book to see the Nurse or the Healthcare Assistant in the usual way.

This new system is called a DOCTOR TRIAGE BOOKING SYSTEM, and after you call us asking for an appointment that day, you will get to speak to a doctor to talk about your problem.


  • You will now ALWAYS get to talk to a doctor about your urgent problem the same day as you phone us - so you speak to the doctor sooner.
  • If the doctor thinks you should be seen that day then you WILL be seen
  • It will increase the number of patient consultations we can offer each day.
  • Some patients will have their problems dealt with over the phone meaning they don’t have to come to the surgery and perhaps not having to take time away from work or other activities.
  • Doctors will be able to improve the overall quality of care they provide for everyone, and have more time to spend with patients with long term problems.


  • If you want an ‘on the day appointment’ then you should contact us either by phone or in person - in the morning as you’ve always done.
  • The Receptionist will tell you a time when the doctor will phone you back to talk about your problem, and will also ask you to confirm the phone number you wish the doctor to call. IMPORTANT - our number is always WITHHELD, so the contact number you give the Receptionist MUST be able to receive such numbers.
  • The doctor will phone you back as near as possible to the time you’ve been given, to discuss your problem with you on the phone and decide what should be done.
  • You might be given an appointment to come and see the doctor later in the day - or the doctor may decide that is not necessary, and will give appropriate advice instead.


We will be regularly auditing the appointments system to ensure we continue to meet your needs, but we also want you to tell us what you think of it - especially if there are problems - so we can deal with any issues.

The Practice has discussed this change with our Patient Participation Group. They support the changes and will regularly review all the comments you give us, and how the system is operating.

FINALLY - if you have any questions about the changes, please ask any of our team.

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Your Doctors Surgery in Lowdham

Location & Contact

The Jubilee Practice
Lowdham Medical Centre
Francklin Road
NG14 7BG
Tel: 0115 9663633

NG14 7BG
Opening Hours

Monday: 08:30 – 18:30
Tuesday: 08:30 – 18:30
Wednesday: 08:30 – 18:30
Thursday: 08:30 – 12.30
Friday: 08:30 – 18:30
Closed from 13.00 – 14.00 daily.
Please note that there is NO surgery on Thursday afternoons